Previous incidents
South Africa Incoming SMS
Resolved Apr 25 at 01:37pm UTC
SMS MO has been restored. Resolution delay was caused by SMSC processes failing to start after forced shutdown due to AC failure. Engineers will remain on site to monitor the situation.
2 previous updates
WhatsApp sending errors
Resolved Mar 09 at 09:11am UTC
We believe the issue is now resolved by WhatsApp
1 previous update
Xneelo Voice Connectivity
Resolved Feb 21 at 12:11pm UTC
Network conditions have improved, and we are seeing calls completing successfuly. We are awaiting confirmation from Xneelo of the cause.
1 previous update
WhatsApp service disrupted
Resolved Feb 16 at 10:02pm UTC
We have received no reports of this issue affecting any of our customers, and are experiencing no failures on the API, so we are closing the issue.
1 previous update
Slow voice actions - Teraco 1
Resolved Feb 15 at 10:08am UTC
We have identitifed the issue as an upstream connectivity issue between Teraco 1 and our primary datacentre. We have re-routed the traffic to work around this issue.
1 previous update
South Africa - Voice Connectivity (Xneelo only)
Resolved Feb 03 at 12:17pm UTC
We are seeing normal volumes traversing the Xneelo datacentre.
2 previous updates