Previous incidents

We understand the issue has been resolved

This has been resolved. This affected a small subnet of users

This issue was caused by a request spike to a single media server which began at 09:12, leading to a number of calls to fail.

At 09:27 the cause was identified to be a stuck process, specific to this media server, which has been rectified. Media traffic is being rebalanced to further address this.

We apologise for the brief interruption.

We are seeing normal speed consistently over past 5 minutes - we continue to investigate cause