Previous incidents

This incident has been resolved. The underlying host experienced hardware failure within Azure, and the server was re-provisioned on an alternative host.

Update from Azure:

What happened?

Between 23:30 UTC on 13 May 2025 and 08:20 UTC on 14 May 2025, you were identified as an Azure customer in the South Africa North and South Africa West regions who may have experienced intermittent connectivity loss and increased network latency.

What went wrong, and why?

A third-party telecom network disruption in the affected regions was identified as a contributing factor to this event.

How did we respond?

23:30 UTC on 13 May 2025 - Customer impact...

This was caused by the automatic application of a critical security update. We have adjusted the automatic security update process to ensure failover fully completes before updates are applied.

We apologise for the inconvenience caused.

This issue appears to have been resolved and calls are successfully connecting.