We have had no further reports so are closing this issue. We continue to remind customers our Xneelo voice infrastructure is already end-of-life, and customers should have already received communication to move them on to Azure.

This issue has reoccurred - we have implemented an alternative workaround to avoid the problematic network path.

We have identified that cross datacentre requests are taking up to 20s to complete which is causing delays. We are re-routing the cross connects to alleviate the issue.

We are seeing issues with calls connecting in Xneelo and investigating